Oversize/Furniture Delivery

Special Instructions for Receiving Furniture & other Freight Shipments

If you have ordered furniture from Le Cirque des Enfants, your order may be shipped via a Home Delivery freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m.

*** You must be present to receive, inspect and sign for your delivery. Please DO NOT arrange to have shipments dropped off when no one is home. ***

When the delivery company calls, please make a note of the company's name and phone number. This will be very helpful if you need to contact them for any reason. Please note that the delivery agent will place your item(s) just inside the main threshold of your home. Le Cirque des Enfants vendors and craftsmen take great care in packaging their creations to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your order on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to Le Cirque des Enfants at the time of delivery by calling us at 650-327-7778.

If you do not inspect your items upon delivery, please note on the shipping documents that the cases were unopened. If you sign the waybill without notating that you have not inspected the contents of the box, Le Cirque des Enfants cannot be responsible for assisting you in the repair or replacement of the merchandise. All claims in this case must be made within 4 days. Again, we thank you for your order and trust that you will be delighted with your purchase.

Furniture Shipping Methods & Charges

Le Cirque des Enfants offers two types of shipping, Standard & Deluxe.

• Standard Delivery: Shipper will bring the item to your doorstep. If the box appears to be in good condition, but you cannot inspect the shipment due limitations, please note not inspected upon delivery on the shipping waybill. However, if the box is damaged in any way, please note box damaged, , not inspected at delivery on the waybill. Any damage/damages must be reported to our customer service department within 5 days of receipt of the item.

• Deluxe Delivery: Shipper will bring item or items to the room of your choice and unpack your purchase/s. If at this point you have selected the in home white glove delivery service the shipper will assemble the items for you provided this service is available in your area. Please call customer service for additional fees and costs associated with this service. If there are any damages or missing pieces, please note this on the shipping waybill. If the box/packaging are not available for your inspection, please note that as well. Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Any damages must be reported to our customer service department within four (4) days of receipt of your item/items.

Many of our larger furnishings require special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via our in-home delivery service. As a result, these oversized items incur a Shipping Surcharge in addition to the regular Shipping Charges noted above. Shipping Surcharges will appear in your Shopping Cart. If you wish to receive in home delivery you may do so for an additional fee which is called "white glove delivery". In home set up otherwise known as white glove delivery also incurs additional shipping charges.

If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window at your convenience. If delivery cannot be scheduled within 10 days, applicable storage fees will be added to the shipping cost and applied to your credit card. If you are interested in assembly service, please inquire when the carrier contacts you to schedule your appointment. Easy Returns, Exchanges, and Cancellations Le Cirque des Enfants strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. Please note that depending on the item you have purchased different return and exchange policies apply.